New York, NY, June 25, 2025 – New York-based Solutions Express (SolEx) announced the release of its new AI Driven CRM service desk and ticketing system.
Underpinned by the Zendesk cloud-based CRM platform, the SolEx system, in its initial release, offers service desk and ticketing functionality, permitting customers to initiate, interact and update issues they may be facing while providing SolEx customer service with contextual visibility to permit rapid resolution of customer queries. Going forward, as additional functionality is enabled, customers will be able to not only utilize SolEx’s existing knowledge bases to self-serve but utilize AI capabilities inherent within the Zendesk platform to rapidly mine resolutions to common questions they may be facing.
“We are delighted to be able to offer new CRM functionality to our agents and customers” says Mike McCrosson. “Our investment in a leading AI driven solution further demonstrates SolEx ongoing commitment to delivering leading edge customer satisfaction to both its end clients and partners who serve them. As we further integrate Zendesk capabilities into our back-office infrastructure, our customer and agent partners can expect efficiencies throughout our operation to be further elevated.”
About SolEx
For over 30 years, SolEx has been providing top-tier forward-thinking solutions to enterprise clients via its 100% partner-based distribution channel. With a portfolio consisting of Voice & Collaboration, Data & Networking, and Security & SASE, SolEx excels in delivering boutique complex multi-location, multi-vendor meshed solutions and customized billing that others find difficult to achieve. Use us when your needs are complex, and you need stellar reliability. As an award-winning, customer focused technology-centric private multi-generational enterprise, serving some of the biggest and most prestigious companies in the USA and around the globe, we turn aspirations into positive tangible business outcomes.
For more information about SolEx’s products, services and partner program, email Partner@solexp.com or call 800.411.3611.